Questions and answers

Questions, answered.

Short answers about getting started, members and bookings, your data, the AI connector and pricing. If yours isn’t here, ask us.

Getting started

What is Guestfolk?

Guestfolk gives a membership club or event company its own website, members’ area and organiser’s dashboard, in the club’s own brand. We set it all up for you: your brand, words and colours, your domain, and your Stripe and Mailchimp accounts.

See everything it does

Who is it for?

Local business clubs and networking groups, supper clubs, members’ clubs, business breakfast and lunch clubs, and event companies: anyone who runs events for members and guests, in one town or across a region.

How technical do we need to be?

Not at all. We do the setup, from connecting your domain to putting in your first events and membership tiers. After that, you run things from the dashboard and edit your pages in the content editor.

How long does setup take?

Typically 2 to 3 weeks from the first call to going live.

How setup works

Can we use our own domain?

Yes. We connect your domain during setup.

Members and bookings

How do people pay?

Through Stripe. Event bookings go through Stripe checkout, and memberships are yearly or quarterly Stripe subscriptions. Members get their discount on events automatically.

Is there an app for members to download?

No. Their membership card opens from a link on their phone, like a wallet card. A venue scans its QR code to check they’re a member.

Can we run members-only or invitation-only events?

Yes. Events can be members-only or invitation-only, and an event that’s full shows as sold out. Guests can add any event to their calendar.

Can a company buy one membership for its team?

Yes. Corporate memberships come with several cards.

How do points work?

Members earn points at events, for their membership and for introductions, and spend them on events. They can see their points in the members’ area, and you can see them in the dashboard.

Your data and tools

Who owns our data?

You do. Your club owns its Stripe and Mailchimp accounts, and its members’ data. Payments go to your Stripe account, and your mailing list stays in your Mailchimp account.

How does it work with Mailchimp?

Guestfolk tags people in Mailchimp by place and by what they like, takes a fresh copy of your list every 3 hours, and has an “Add the missing fields” button for your list. In the dashboard you can group people into segments by place and by what they like.

Can we edit the website ourselves?

Yes. Your pages, events, membership tiers, offers and legal pages are all in the content editor (Keystatic).

Who can use the dashboard?

The people you make admins. Each one is an owner or an admin, and an activity log shows what’s been done.

Is our data backed up?

Yes. The dashboard makes a backup every night, and can save it to your Google Drive too.

What about cookies on our website?

Your site asks visitors for consent before any analytics run.

The AI connector

What is the AI connector?

It’s coming soon. It lets your club connect ChatGPT, Claude or any AI assistant that supports MCP to its dashboard. The assistant can read your events, bookings and People, and make drafts of events, plans, emails and social posts.

More about the AI connector

Which AI assistants work with it?

Any AI assistant that supports MCP, the open standard for connecting AI assistants to other apps. That includes ChatGPT and Claude, and others such as Gemini, Microsoft Copilot and Cursor. An app that can’t use the usual sign-in can connect with an access key instead.

Can it send emails or publish things?

No. It only makes drafts: it never publishes, sends or deletes anything. Contact details stay hidden unless your club switches them on, everything it does is logged, and you can revoke any connection at any time.

How much will the AI connector cost?

It will be an add-on at £29 a month, ex VAT.

Pricing

How much does Guestfolk cost?

£2,500 for setup, then £149 a month for up to 300 members or £249 a month for up to 1,000 members, with a 12-month minimum. Or from £7,500 with all branding and a custom website. All prices are ex VAT.

See pricing

Can you design our brand and a custom website too?

Yes. Signature includes a logo and a full brand, custom-designed pages, copywriting and help planning your photos, as well as everything in Standard. It starts at £7,500 for setup, then £249 a month, with the AI connector included. All prices are ex VAT.

Talk to us about it

Is there anything else to pay?

Your club pays Stripe’s own fees on payments, and for its own Mailchimp plan.

Are your prices ex VAT?

Yes. All prices are ex VAT.

Still wondering about something?

Ask us. Book a demo and we’ll answer your questions as we show you around.

Book a demo